Returns, Refunds, Cancellations and Exchanges

  • Step 1 –
    • Raise a return/ replacement request within 2 days from the date of delivery, if you’ve received wrong or expired product(s).
      • You can contact the company's customer service department by Toll free no and email to request a return.
      • You can also raise a request with us using the Chat option.
    • In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.
  • Step 2 – Give us 2 working days to review your return request.
  • Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
  • Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges in your Bank Account.
  • Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.

Under what conditions can I return/ replace my product?

  • Wrong product delivered
  • Expired product delivered
  • Damaged product delivered – Physical damage/ tampered product or packaging
  • Incomplete order – missing products

Under what conditions return/ replacement requests will not be accepted?

  • Opened/ used/ altered products.
  • Original packaging (mono cartons, labels, etc.) missing.
  • The damaged/ missing product is reported after 2 days from the date of delivery.

How are returns processed?

Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 3-4 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, required action will be taken.

Can I cancel my order?

Please note that you can cancel your order within 12-24 hours of placing your order or before it’s dispatched from our end, whichever is earlier.



Please call us on +91 9319192744 (Mon - Sat - 9 am to 5:30 pm), and we will help you in cancelling the order.


How will I receive the refund for my cancelled or returned product?

Refund will only be done in case the customer has received Damaged/Defective/Wrong Product, Refund will be processed through same mode within 10 working days, Product can be re-dispatched within 24 hours once the reverse product gets delivered back to us


Can I return part of my order?

Yes. You can return any products that are eligible for returns within 2-3 days of delivery.


Contact form